Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities:

• Handle inbound support calls and tickets from hospices and pharmacies
• Place outbound calls to proactively check on new users and offer brief training sessions
• Contribute to the client-facing Knowledge Center by adding FAQs and tutorials

Required Qualifications:

• Prior experience in SaaS client support or as a Pharmacy Technician
• Proven success in troubleshooting and problem solving via phone
• Self-driven and motivated with a desire to succeed in a fast-paced environment
• Proficient with MS Office
• Ability to work remotely with reliable internet access