Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities:

• Provide user support and timely responses to customer service inquiries via various communication means
• Evaluate, document, and escalate technical issues and product bugs for further research
• Create and review tickets, update customer information, and collaborate on operational improvement

Required Qualifications:

• 3+ months of related experience in customer service or support roles
• High school diploma or equivalent
• Demonstrated ability to learn and understand ticketing software applications
• Proficient in Office 365 and working knowledge of phone queue systems
• Comfortable meeting or exceeding established SLAs and Metrics