Client Support Specialist II

Job Summary

A company is looking for a Client Support Specialist II.

Key Responsibilities:

• Coordinate with internal departments to resolve client issues and provide follow-up until completion
• Contribute to the development of support strategies, processes, and training initiatives
• Provide detailed product and service information, answer inquiries, and resolve problems

Required Qualifications:

• Bachelor's Degree and some prior experience preferred
• Ability to exercise discretion and decision-making authority to resolve customer issues
• Ability to complete tasks supporting established procedures
• Strong attention to detail and ability to follow up on inquiries
• Excellent problem-solving skills and ability to escalate issues when necessary