Client Support Technician

Job Summary

As a remote full-time Client Support Technician, the successful candidate will provide professional support for document management and eForms solutions, resolving technical issues while ensuring a positive customer experience.

Key responsibilities

• Provide timely and friendly support for Softdocs products, managing multiple cases effectively
• Document issues and resolutions accurately while collaborating with internal teams to troubleshoot complex problems
• Stay updated on product features and suggest improvements for internal documentation and support processes

Required qualifications

• Bachelor's or Associate's degree in Computer Science, Information Systems, or related field, or equivalent experience
• 2+ years of experience in IT, technical support, or a related technical field
• 2+ years of customer service or client-facing experience
• Knowledge of Microsoft SQL Server or a comparable database, including DML commands
• Familiarity with HTML, CSS, and JavaScript