Client Team Lead

Job Summary

A company is looking for a Client Team Lead.

Key Responsibilities

• Oversee daily production and ensure client delivery SLAs are met
• Provide coaching, training, and development to staff to meet goals and KPIs
• Review and respond to client questions and loan review escalations

Required Qualifications

• Minimum 5 years of experience in mortgage underwriting or quality control
• At least 2 years of supervisory experience
• Strong knowledge of underwriting guidelines and USPAP standards
• Experience with second level reviews and escalations
• Proficient in Microsoft Office (Word, Excel, Outlook)