Client Technical Operations Associate

Job Summary

A company is looking for a Client Technical Operations I.

Key Responsibilities

• Intake, triage, and perform Level 1 technical troubleshooting for production support cases
• Document findings and maintain ownership of tickets throughout their lifecycle
• Collaborate with internal teams and escalate complex issues as necessary

Required Qualifications

• Bachelor's degree preferred
• 2 or more years of experience in dental RCM and EDI
• Proficient in MS Office applications and internet usage
• Working knowledge of technical and procedural aspects and functions
• Ability to multitask accurately in a fast-paced environment