Client Technical Operations Specialist
Job Summary
Providing Level 1 technical triage support, the remote Client Technical Operations Specialist will investigate, document, and resolve client support cases while collaborating with internal teams and third-party stakeholders to ensure efficient issue resolution.
Key responsibilities
- Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce
- Document findings, steps taken, and relevant information within the ticketing system while maintaining ownership of tickets throughout their lifecycle
- Collaborate cross-functionally with various departments to progress issue resolution and provide proactive communication regarding ticket status
Required qualifications
- Bachelor's degree preferred
- 2 or more years of experience in dental revenue cycle management (RCM) and EDI
- Proficient in MS Office applications and internet use
- Working knowledge of technical and procedural aspects related to the role
- Ability to multitask accurately in a fast-paced environment
Complete Job Description
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