Client Training Manager

Job Summary

Owning the training relationship for Syllo's largest accounts, the remote Client Training Manager will design and execute tailored learning programs, maintain client portals, and translate usage data into actionable insights to enhance client retention and expansion.

Key responsibilities

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact
• Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements
• Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration

Required qualifications

• 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm
• Deep familiarity with legal workflows, litigation, and eDiscovery - JD preferred
• Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams
• Experience designing and delivering training programs tailored to distinct audience segments
• Comfort working with learning analytics platforms and translating data into client-facing narratives