Clinical Administrative Coordinator

Job Summary

To support a high-volume customer service environment, the full-time Clinical Administrative Coordinator will manage administrative intake of members, process referrals and prior authorizations, and assist clinical staff with case triage while working remotely from anywhere in the U.S.

Key responsibilities

• Manage administrative intake of members and handle resolution inquiries from members and providers
• Process incoming and outgoing referrals, and assist with care coordination for appointments and ancillary services
• Collaborate with hospitals, clinics, and the clinical team to manage service requests from members and providers

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service experience
• 2+ years of experience in the healthcare industry and with healthcare insurance
• Proficiency in MS Word, Excel, and Outlook