Clinical Applications Support

Job Summary

To support a growing practice, the full-time Clinical Applications Support role will manage technical, operational, and clinical workflow in a hybrid remote environment during 3rd shift hours, ensuring high-quality service to physicians and patients.

Key responsibilities:

• Resolve missing images, reports, and exam notes while providing report information via phone and fax
• Assist in training new and existing Distributed Radiology users and monitor workflow and connectivity issues
• Log, track, and resolve issues using the Helpdesk ticketing system, while performing preventative maintenance on workstations as needed

Required qualifications:

• Associate's degree with a minimum of one year of experience in Customer Service, Radiology, or Information Technology
• Proficiency in Microsoft Outlook, Word, and Excel; prior knowledge of the PACS system is highly preferred
• Must be located within 1 hour of Grand Rapids, Michigan