Clinical Care Coordinator

Job Summary

Seeking a dedicated Clinical Care Coordinator for a full-time remote position, who will manage high-volume patient calls to support medication management services, promote medication adherence, and facilitate consultations with clinical pharmacists.

Key responsibilities

• Make high-volume outbound calls to explain clinical pharmacy services and schedule consultations
• Handle inbound patient calls, providing support and answering questions related to appointments and medication services
• Document patient interactions and adherence-related notes in the EHR while ensuring compliance with HIPAA regulations

Required qualifications

• 2+ years of healthcare experience (e.g., Medical Assistant, Pharmacy Technician, Care Coordinator)
• Familiarity with medical terminology and healthcare workflows
• Experience using EHRs, telephony systems, and basic Microsoft tools
• Ability to work independently in a remote, HIPAA-compliant environment
• Reliable high-speed internet and a quiet, private workspace