Clinical Case Management Specialist

Job Summary

Supporting site-of-care optimization programs, the full-time Clinical Case Management Specialist will conduct outreach to members, prescribers, and infusion providers, ensuring effective transitions of infusion services while collaborating with internal and external stakeholders in a remote environment.

Key responsibilities

• Own administrative processes related to site-of-care optimization program referrals and coordinate outreach to healthcare stakeholders
• Manage case workloads and track referral progress to ensure timely case resolution and continuity of care
• Collaborate with clinical and operational teams to support program implementation and effective communication

Required qualifications

• Experience in medical case management, patient care, or healthcare support roles
• Minimum of 3 years of experience in a clinical setting, pharmacy benefit management, or related healthcare environment
• At least 1 year of customer service experience with a focus on exceptional service delivery
• Ability to manage multiple priorities and complex projects independently
• Reliable high-speed internet service with a wired connection