Clinical Customer Service Representative

Job Summary

Answering incoming calls from Providers, Members, and Health Plans, the part-time Clinical Customer Service Representative will assist with benefit information and problem resolution while working remotely.

Key responsibilities

• Receives and responds to incoming telephone calls in a professional and timely manner
• Utilizes proprietary systems to look up caller information and records relevant details
• Attends weekly meetings and collaborates with team members to address issues and enhance service delivery

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to manage time effectively and meet established key job accountabilities