Clinical Customer Support Representative

Job Summary

A company is looking for a Clinical Customer Support Representative who will handle inbound and outbound calls related to cardiac monitoring services.

Key Responsibilities

• Answer incoming calls and direct them to the appropriate team members
• Provide Tier 1 troubleshooting support through outbound calls to patients
• Document all interactions and manage follow-ups related to cardiac monitoring kits

Required Qualifications

• High School Diploma or GED; Associates degree preferred
• 1 year of related experience preferred, with medical experience being a plus
• Knowledge of medical terminology specific to cardiology
• Ability to thrive in a fast-paced call center environment
• Willingness to work overtime or extra hours as needed