Clinical Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Answer clinical-related questions regarding the use of MatrixCare Home Health and Hospice applications
• Diagnose and resolve customer clinical questions or problems through telephone or electronic communication
• Document new issues, FAQs, and resolutions for a knowledge base and track inbound support requests

Required Qualifications and Education

• Home health or hospice clinical experience is required
• Bachelor's Degree or equivalent work experience
• Ability to solve clinical problems on a home health & hospice software product
• Able to work in a fast-paced, collaborative environment with minimal supervision