Clinical Escalations Manager

Job Summary

A company is looking for a Clinical Escalations Manager to handle complex medical record retrieval cases and enhance operational systems.

Key Responsibilities

• Own and resolve complex, time-sensitive escalated cases with a focus on client satisfaction
• Identify root causes of recurring escalations and recommend process improvements
• Document patterns and operational insights while supporting best practices across the team

Required Qualifications

• 2+ years in a high-volume, customer-facing or operations-focused role
• Experience with medical and clinical terminology
• Strong sense of ownership and urgency
• Experience mentoring or coaching teammates is a bonus
• Startup or high-growth company experience is a bonus