Clinical Forms Manager

Job Summary

The full-time Clinical Forms Manager will oversee the release of protected health information and manage the processes of Disability/FMLA forms, ensuring quality control and timely completion while working remotely.

Key responsibilities

• Lead and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity and quality goals
• Monitor team metrics and KPIs, addressing performance gaps and ensuring a 72-hour turnaround time for forms
• Manage client relationships and provide ongoing feedback, conducting performance reviews and individual development plans

Required qualifications

• 2+ years of experience in healthcare operations, forms completion, or audit leadership role
• Proven experience managing a remote or hybrid team is preferred
• EMR experience is preferred
• Strong organizational skills and proficiency in Microsoft Office and relevant software platforms
• Ability to handle sensitive information with discretion and adhere to HIPAA regulations