Clinical Help Desk Analyst

Job Summary

Supporting system design and maintenance, the full-time Associate Systems Analyst - Clinical Help Desk will assist in troubleshooting, user training, and project coordination, while working remotely to enhance operational efficiency and system functionality.

Key responsibilities:

• Assist in diagnosing and resolving IT issues to maintain optimal system performance
• Collaborate effectively with team members and business partners to gather requirements and ensure alignment with project goals
• Provide end-user support and training to enhance system proficiency and user readiness

Required qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or two years of relevant experience
• Relevant certifications or proficiencies to be completed within 90 days of training
• Experience with clinical, imaging, or web application systems focused on efficiency and optimization
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM)
• Knowledge of cloud-based healthcare applications and web services