Clinical Lab Customer Service Representative

Job Summary

Providing essential support in a full-time, onsite capacity, the Clinical Lab Customer Service Representative will manage telephone inquiries, report critical patient results, and assist healthcare professionals with specimen requirements while ensuring high-quality customer service in the Clinical Laboratory.

Key responsibilities

• Promptly answer telephone calls and provide information regarding specimen status, test results, and billing inquiries
• Accurately interpret and report critical patient results to physicians and nursing staff within established turnaround times
• Assist with scheduling patient appointments and maintaining organized documentation of test results and inquiries

Required qualifications

• Associates' degree from an accredited college or university or equivalent experience
• Three years of relevant customer service or laboratory work experience in a healthcare setting
• Familiarity with medical terminology and ability to navigate electronic medical record systems
• Proficiency in typing at least 60 words per minute
• Strong customer service skills with polished telephone etiquette