Clinical Operations Associate

Job Summary

A company is looking for a Clinical Operations Associate to support customers using clinical technology solutions.

Key Responsibilities

• Manage implementation processes, onboarding tasks, and ongoing support for customers integrating clinical technology
• Provide first-line technical support for clinical integrations and troubleshoot issues with speed and accuracy
• Collaborate with cross-functional teams to write documentation and advocate for product improvements based on customer feedback

Required Qualifications

• 5-8 years of hands-on implementation and customer support experience, preferably in a software-as-a-service company
• Strong foundational understanding of technical concepts related to healthcare technology
• Experience collaborating with both technical and non-technical stakeholders
• Excellent writing skills to communicate complex subjects clearly and simply
• Proficiency in tools such as Help Scout, Stripe, Slack, Zoom, and GSuite