Clinical Operations Specialist

Job Summary

To support the operational excellence of clinical services, the full-time remote Clinical Operations Specialist will manage complex scheduling, oversee provider attendance, and handle non-clinical patient requests while collaborating closely with leadership and team members.

Key responsibilities

• Manage day-to-day scheduling workflows, including rescheduling and PTO tracking for providers
• Act as the first line of defense for non-clinical patient complaints and issue intake
• Prepare operational reports and coordinate meetings to support the Medical Services Director

Required qualifications

• 2-4+ years of experience in healthcare operations, medical scheduling, or clinic coordination
• High comfort level with Electronic Medical Records (EMR) software, preferably Athena
• Ability to support a flexible operational schedule, including evenings and weekends
• Exceptional verbal and written communication skills for navigating sensitive healthcare conversations
• Successful completion of a standard healthcare background check and credentialing verification