Clinical Scheduler

Job Summary

Providing comprehensive clinical scheduling and high-level administrative support, the full-time Clinical Scheduler will manage incoming calls, assess scheduling requests, and ensure prompt service to patients and providers using the EPIC scheduling system, all while working remotely.

Key responsibilities

• Answers telephone calls, assesses urgency, and directs callers appropriately while providing specialized information related to policies and services
• Schedules patient appointments, resolves conflicts, and coordinates surgical procedures, ensuring all necessary paperwork is completed
• Maintains accurate patient records, updates information, and initiates billing processes by completing patient encounter forms

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of related experience
• Demonstrated experience with Dermatology and Cosmetic scheduling
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Effective listening skills and professional telephone etiquette for managing patient interactions