Clinical Secretary

Job Summary

Providing comprehensive clinical scheduling and high-level administrative support, the full-time remote Clinical Secretary will manage incoming calls, schedule patient appointments, and maintain accurate patient records using the EPIC system.

Key responsibilities

• Answers and assesses incoming calls, directing inquiries appropriately and providing assistance as needed
• Schedules patient appointments, resolves conflicts, and notifies patients of changes or cancellations
• Maintains accurate patient records and manages the billing process by completing patient encounter forms

Required qualifications

• Four years of related work experience, with two years in a similar role, or an Associate degree with two years of relevant experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Demonstrated excellent customer service skills and professional telephone etiquette
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment
• Ability to use sound independent judgment and critical thinking in managing patient interactions