Clinical Secretary

Job Summary

Providing comprehensive clinical scheduling and high-level administrative support, the full-time Clinical Secretary will manage a high volume of incoming calls and faxes, assess inquiries, and ensure prompt service to patients and providers using the EPIC scheduling system, all in a remote work environment.

Key responsibilities

• Answer telephone calls, assess urgency, and direct callers to appropriate personnel while providing assistance to other receptionists
• Schedule patient appointments, resolve scheduling conflicts, and notify patients of changes or cancellations
• Maintain accurate patient records, manage billing processes, and coordinate departmental meetings and events

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of related experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
• Demonstrated excellent customer service skills with professional telephone etiquette
• Ability to use sound independent judgment and critical thinking in managing patient interactions