Clinical Secretary

Job Summary

Providing comprehensive clinical scheduling and administrative support, the full-time remote Clinical Secretary will manage incoming calls, schedule patient appointments, and maintain accurate patient records using the EPIC system.

Key responsibilities

• Answers telephone calls, assesses urgency, and directs inquiries to appropriate personnel
• Schedules patient appointments, resolves conflicts, and notifies patients of changes or cancellations
• Maintains accurate patient records, verifies insurance information, and initiates billing processes

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient management
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Excellent customer service skills, with a professional demeanor when interacting with patients and staff
• Ability to use sound independent judgment and critical thinking in managing patient interactions