Clinical Senior Customer Advocate

Job Summary

A company is looking for a Senior Customer Advocate - Clinical.

Key Responsibilities

• Lead clinical investigations on complex product issues and assess user practices
• Serve as a clinical liaison to customer teams to promote safe device usage and resolve product concerns
• Provide clinical guidance to internal teams during troubleshooting and product escalations

Required Qualifications, Training, and Education

• Bachelor of Science in Nursing (BSN) required; advanced degree preferred
• Unrestricted nursing license
• Minimum 5+ years of acute care clinical experience, preferably in critical care
• Experience with medical devices or clinical workflow optimization preferred
• Biomedical education and/or training is a plus