Clinical Service Desk Agent

Job Summary

A company is looking for a Clinical Service Desk Agent I.

Key Responsibilities

• Troubleshoot and resolve EHR application and workflow issues for physicians and clinicians
• Document issues and troubleshooting steps in an ITSM ticket when unable to resolve on the first contact
• Maintain a customer-centric attitude and provide high levels of professionalism and service

Required Qualifications

• 3+ years of knowledge and/or experience with Epic, Cerner, Meditech, or other EHR systems
• 3+ years of healthcare experience in a hospital or healthcare setting
• 3+ years of customer service experience
• Intermediate understanding of healthcare terminology and basic IT competencies
• Flexible schedule to work nights, weekends, and/or holidays as needed