Clinical Service Desk Analyst

Job Summary

A company is looking for an ITS Clinical Service Desk Analyst II - Remote.

Key Responsibilities

• Provide general IT technical support including hardware/application troubleshooting
• Accurately record, update, and document all user contacts using IT Service Management tools
• Maintain excellent customer service ensuring professional and efficient support for end users

Required Qualifications

• Associate Degree or equivalent relevant experience
• 3-5 years of relevant experience in IT support or healthcare
• Progressive knowledge of assigned clinical software applications and healthcare operations
• Strong technical aptitude and computer skills
• Ability to work independently with minimal supervision