Clinical Service Desk Analyst

Job Summary

Clinical Service Desk Analyst provides part-time remote IT support for EHR and clinical applications, addressing customer issues in both Acute and Ambulatory care settings.

Key Responsibilities

• Maintain knowledge of Healthcare IT trends and nursing practices
• Answer, resolve, document, and triage incoming customer communications
• Collaborate with IT teams to resolve system or application issues

Required Qualifications

• Equivalent to a bachelor's degree in computer science or a related business discipline
• Clinical position license, certification in a clinical healthcare setting, or 2 years of clinical environment experience
• Experience with EMR systems like Cerner or PACS
• Proficiency in system office applications and basic understanding of integrated clinical systems
• Applicable certifications or licensures may be needed based on the assigned area