Clinical Service Desk Analyst

Job Summary

Clinical Service Desk Analyst provides part-time contract IT Clinical Application customer support for EHR and related clinical applications in remote settings, addressing and resolving customer issues through a centralized call center.

Key Responsibilities

• Maintain up-to-date knowledge of Healthcare IT trends and regulatory standards
• Answer, resolve, document, and triage incoming calls, emails, and instant messages
• Collaborate with IT teams to resolve system or application issues

Required Qualifications

• Knowledge equivalent to a bachelor's degree in computer science or a related discipline
• Clinical position license, certification in a clinical healthcare setting, or at least 2 years of experience in a clinical environment
• Experience with EMR systems like Cerner or PACS
• Proficient in system office applications and understanding of integrated clinical systems
• Applicable certifications or licensures may be needed based on assigned area