Clinical Service Specialist

Job Summary

A company is looking for a Clinical Service Specialist to provide technical customer service support for medical device products.

Key Responsibilities

• Provide expert clinical product and technical assistance to customers regarding medical device systems
• Accurately log product complaints and troubleshoot technical difficulties to ensure customer satisfaction
• Mentor Call Center Customer Support Representatives and support the release of new products

Required Qualifications, Training, and Education

• Bachelor's Degree in a STEM-related field or four years of relevant professional work/military experience
• Minimum of 4 years of clinical or technical work experience in a patient care or hospital environment
• Experience with complex technical systems, preferably in the Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry
• CEPS (IBHRE), RCES/RCIS certification preferred
• Advanced clinical knowledge of cardiac ablation and cardio imaging