Clinical Support Analyst

Job Summary

A company is looking for a Sr Solutions Analyst - Clinical, MDS 3.0.

Key Responsibilities:

• Provide timely and world-class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and re-routing as required
• Take ownership and follow up on unresolved cases while maintaining knowledge articles for customer support

Required Qualifications:

• Degree or Post-Secondary Education in Information Technology or a related technical field preferred
• Experience in a technical support position is an asset
• Expertise in MDS 3.0
• MDS Coordinator experience
• Sound understanding of API and service technologies and functions