Clinical Support Coordinator

Job Summary

A company is looking for a Coordinator II to provide customer support and liaise with internal teams.

Key Responsibilities

• Become proficient in core applications and share knowledge with internal teams
• Provide support to customers via email, chat, or ticket system, troubleshooting complex issues
• Act as a liaison between customers and product teams, advocating for customer needs and tracking suggestions for enhancements

Required Qualifications

• 3+ years of experience providing customer support
• Previous experience within the software industry or clinical research is preferred
• Associate degree or equivalent combination of education and experience
• Knowledge of clinical research workflows and processes
• Ability to thrive in a fast-paced, changing environment