Clinical Support Engineer

Job Summary

A company is looking for a Clinical Support Engineer to manage escalated incidents related to complex product integrations and usability.

Key Responsibilities:

• Interact with customers and third-party resources to define, prioritize, and resolve issues
• Provide regular updates to customers and advocate for their needs regarding product functionality and usability
• Analyze incidents for trends and transfer clinical knowledge to support teams through training and documentation

Required Qualifications:

• Degree from a Technical College/University or equivalent experience; BS degree preferred
• Certifications in Cath Lab (RN or X-ray) or Nuclear Medicine (CNMT) are preferred
• 3+ years of clinical hospital experience preferred
• Experience with DICOM, HL7, SQL scripting, and HTML coding
• Background in Cardiac catheterization laboratory and/or Nuclear medicine is beneficial