Clinical Support Expert

Job Summary

To support a growing dental practice, the full-time Clinical Support Expert specializing in aligners will resolve complex clinical inquiries, manage booked calls, and serve as a primary escalation point for clinical support while working remotely.

Key responsibilities

• Resolve complex clinical inquiries and manage escalations from various teams with precision and accuracy
• Perform Quality Assurance reviews and act as a Subject Matter Expert to train and coach new hires
• Advise on and lead projects to improve clinical processes and maintain an updated Knowledge Base of clinical information

Required qualifications

• Minimum 5+ years of experience in a high-volume lab setting, with a preference for digital dental labs
• At least 3+ years of experience in 3Shape CAD/CAM digital design specifically for aligners
• Strong knowledge of Removables dental systems and their digital components
• Prior experience in a customer-facing role within a lab or dental organization
• Proficient in training and coaching, with a proven ability to assess work quality and ensure adherence to standards