Clinical Support Expert - RPD & Dentures
Job Summary
To support a rapidly growing dental technology company, the full-time Clinical Support Expert - RPD & Dentures will resolve complex clinical inquiries, manage booked calls, and provide expert guidance to dental professionals while working remotely.
Key responsibilities
- Resolve complex clinical inquiries and manage escalations from frontline agents and cross-functional teams
- Perform Quality Assurance reviews and provide specialized training to new hires as a Subject Matter Expert
- Act as the liaison between doctors and the lab, translating clinical feedback into actionable outcomes
Required qualifications
- Minimum 5+ years of experience in a high-volume lab setting, with a focus on digital dental labs preferred
- At least 3+ years of experience in 3Shape CAD/CAM digital design for dentures, partials, and sleep apnea devices
- Strong knowledge of Removables dental systems and their digital components
- Prior experience in a customer-facing role within a lab or dental organization
- Proven track record of training, coaching, and mentoring colleagues to elevate performance
Complete Job Description
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