Clinical Support Expert - UK

Job Summary

To support a growing dental practice, the full-time Clinical Support Expert - UK will resolve complex clinical inquiries, manage escalated cases, and provide training and quality assurance support remotely.

Key responsibilities

• Resolve complex clinical inquiries and manage booked calls to address practice-level case issues
• Perform Quality Assurance reviews and act as a Subject Matter Expert to coach new hires
• Serve as the primary escalation point for clinical support tickets, providing guidance to doctors via various communication methods

Required qualifications

• Minimum 5+ years of experience in a high-volume lab setting, preferably in digital dental labs
• Minimum 3+ years of experience in 3Shape CAD/CAM digital design for dentures and partials
• Strong knowledge of removables dental systems and their digital components
• Experience in a customer-facing role within a lab or dental organization
• Proven track record of meeting service level agreements (SLAs) while maintaining high-quality standards