Clinical Support Manager

Job Summary

A company is looking for a Manager, Clinical Support.

Key Responsibilities

• Hire, onboard, and foster a supportive culture for the Clinical Support Specialist team
• Drive day-to-day operations and manage team scheduling to meet service level agreements
• Collaborate with clinician leadership and cross-functional teams to resolve operational issues and improve clinical support delivery

Required Qualifications

• 2+ years of progressive leadership experience in customer success or patient care support
• Experience managing high volume chat and ticket-based systems
• Ability to adapt and innovate in a rapidly changing environment
• Data-driven problem solver with a focus on achieving KPIs
• Consistent access to a private work environment suitable for remote work