Clinical Support Manager

Job Summary

Leading a regional Clinical Support Specialist team, the full-time Manager, Clinical Support will ensure effective operations and staff training in a remote environment while driving service level agreements and supporting strategic initiatives.

Key responsibilities:

• Hire, onboard, and cultivate a supportive culture for the Clinical Support team
• Manage daily operations to meet service level agreements for patients and clinicians
• Facilitate quality assurance initiatives and recommend improvements in clinical support delivery

Required qualifications:

• 2+ years of progressive leadership experience in customer success or patient care support
• Experience managing high volume chat and ticket-based systems
• Data-driven problem-solving skills with the ability to manage competing priorities
• Proven capability to adapt and lead in a rapidly changing environment
• Consistent access to a private work environment suitable for remote work