Clinical Support Representative

Job Summary

Dedicated and detail-oriented, the full-time Clinical Support Representative will work remotely to manage requests from client hospitals and clinicians, ensuring excellence in patient care and effective communication within a fast-paced environment.

Key responsibilities

• Communicate effectively with hospital clinical staff and Access TeleCare physicians to facilitate timely patient care
• Answer incoming calls to the consult center, accurately capturing patient information and coordinating necessary paperwork
• Provide Tier 1 technical support to hospitals and company physicians, ensuring efficient handoff to Tier 2 IT support when needed

Required qualifications

• High School Diploma, GED, or equivalent certification required
• At least one year of experience in a call center environment, healthcare, or IT
• Demonstrated proficiency with Microsoft Office programs and various communication tools
• Excellent phone and customer service skills with high attention to detail
• Ability to quickly learn and adapt to new technologies and systems in a remote work setting