Clinical Support Service Advocate

Job Summary

Providing expert customer service, the full-time Clinical Support Service Advocate will resolve complex benefit inquiries and manage escalated complaints while working remotely with occasional travel for meetings and collaboration.

Key responsibilities

• Answer complex benefit questions and resolve issues for plan members and providers
• Serve as a primary resource for senior leadership to handle service complaints and achieve resolutions
• Guide less experienced Service Advocates and assist in managing daily activities of the team

Required qualifications

• 3+ years of related work experience
• High School Diploma