Clinical Support Specialist

Job Summary

To support a growing clinical team, the hybrid Clinical/Account Management Support Specialist will provide clinical expertise, training, and customer care while fostering strong relationships with clients and ensuring optimal patient care and safety.

Key responsibilities

• Work with Senior Clinical Team Lead and Customer Success to enhance strategy and execution for the Glace brand
• Provide clinical support to ensure adherence to best practices and regulatory requirements for patient care
• Build and maintain strong customer relationships, addressing their needs and facilitating effective communication

Required qualifications

• 2+ years of relevant clinical or healthcare experience
• Exposure to clinical procedures, medical devices, and patient care is a plus
• Experience in customer care or client-facing roles is highly desirable
• Strong clinical knowledge and ability to interpret industry best practices
• Proven track record of improving clinical outcomes and customer satisfaction