Clinical Support Specialist

Job Summary

A company is looking for a Clinical Support Specialist to support and maintain PAS operations and the portal application.

Key Responsibilities

• Monitor and report on supply and demand of case consults in the portal work queue
• Resolve requests or redirect them to the appropriate department in real time
• Act as the central contact between clients and internal employees for troubleshooting and support

Required Qualifications

• Previous experience in data entry or healthcare administration
• Experience within a hospital setting is preferred
• Ability to conduct operational evaluations and make workflow adjustments
• Familiarity with IT escalation processes and ticketing systems
• Proficiency in using case management tools like Careport or Epic