Clinical Support Specialist

Job Summary

To support a growing telehealth practice, the full-time Clinical Support Specialist will provide essential patient communication and administrative support remotely, including scheduling appointments, managing patient records, and facilitating interactions between patients and healthcare providers.

Key responsibilities:

• Serve as the primary point-of-contact for patients throughout their treatment and recovery process
• Deliver exceptional patient experience via phone, chat, and email, addressing administrative and service management issues
• Collaborate with medical and behavioral health clinicians to ensure high-quality telehealth care support

Required qualifications:

• High school diploma or GED, or 2 years of relevant work experience
• 2+ years of experience in customer service within a high-volume environment or healthcare setting
• Customer-first mentality with a high level of empathy and creative problem-solving skills
• Strong written and verbal communication skills for effective patient interaction
• Comfort with technology and navigating multiple software platforms for patient care support