Clinical Technical Support Specialist

Job Summary

To support a growing practice, the full-time Clinical Technical Support Specialist will assist clients via email, triaging support tickets and promoting customer satisfaction in a remote environment.

Key Responsibilities

• Respond to customer inquiries and requests through the help desk platform efficiently and accurately
• Triage support tickets and escalate issues to appropriate teams with necessary details
• Develop a deep understanding of product offerings to effectively address customer needs

Required Qualifications

• 3+ years of experience in a customer-facing role
• Experience in a clinical position within a healthcare environment (e.g., physical therapist, therapist assistant, rehab technician)
• Highly analytical mindset with strong troubleshooting abilities in software
• Proactive, self-motivated, and capable of learning quickly and autonomously
• Exceptional written communication skills