Clinical Trial Care Guide

Job Summary

A company is looking for a Care Guide to support clinical trial participants and site staff.

Key Responsibilities

• Provide proactive phone, email, and chat support to clinical trial participants and site staff
• Manage inbound calls and conduct remote outbound calls to enhance engagement
• Be available during non-business hours, including evenings and weekends

Required Qualifications

• High school degree or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience
• Experience working with sensitive patient populations is preferred
• Ability to document effectively in the Zendesk platform
• Clinical trial experience of at least 3-5 years is a plus
• Experience in the medical device industry or customer support is a plus