Clinician Experience Specialist

Job Summary

A company is looking for a Clinician Experience Specialist to enhance user experience for clinicians.

Key Responsibilities

• Deliver exceptional support to users through email and video calls, providing timely assistance
• Manage and resolve feedback and support tickets, addressing clinical QA and software troubleshooting
• Educate and empower users through tutorials and personalized guidance to optimize their workflows

Required Qualifications

• 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role
• 2+ years in a clinical or clinical documentation role with a strong understanding of provider workflows and EHR systems
• Must have EHR experience with NextGen & PointClickCare; specialty EHR's are a plus
• Experience in a fast-paced startup environment, ideally in healthcare SaaS
• Proficient with tools like Front, Google Workspace, and similar systems