Clinician Experience Specialist

Job Summary

To support a growing user base, the full-time remote Clinician Experience Specialist will deliver exceptional support to clinicians through video and email, manage feedback and support tickets, and educate users on optimizing their experience with Nabla's platform.

Key responsibilities

• Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance
• Manage and resolve feedback and support tickets in Front, addressing needs including clinical QA, product education, and software troubleshooting
• Collaborate cross-functionally with Product and Engineering teams to investigate issues and influence product improvements

Required qualifications

• 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role
• 2+ years working in a clinical or clinical documentation role with a strong understanding of provider workflows and EHR systems
• Experience with EHR systems, specifically NextGen and PointClickCare; specialty EHRs are a plus
• Proficient with tools like Front, Google Workspace, and similar systems; able to quickly learn complex products
• Experience working in a fast-paced startup environment, ideally in healthcare SaaS