Clinician Support Specialist

Job Summary

To support clinicians using an AI-powered clinical documentation platform, the full-time contract Clinician Support Specialist will provide empathetic technical support, diagnose and resolve issues, and contribute to continuous improvement efforts while working remotely from 1:00 PM to 9:00 PM EST, with one overnight on-call rotation per week.

Key responsibilities

• Serve as the primary point of contact for clinicians experiencing issues with the AI documentation tools, delivering fast support via various channels
• Diagnose and resolve complex technical issues related to the platform and EHR integrations, escalating when necessary
• Build and maintain internal and external support resources, including troubleshooting guides and FAQs

Required qualifications

• 2+ years of experience in customer or technical support, preferably in healthcare or SaaS
• Proven ability to troubleshoot complex technical issues and communicate solutions effectively
• Experience in building knowledge resources and streamlining workflows for continuous improvement
• Comfort working across cross-functional teams and effectively escalating trends
• Availability for the specified shift and on-call rotation, including potential weekend coverage