Cloud Contact Center Engineer

Job Summary

A company is looking for a Cloud Contact Center & Unified Communications Engineer (CXOne + Teams Voice).

Key Responsibilities

• Serve as the primary engineer and internal expert on NICE CXOne and Microsoft Teams Voice platforms
• Design, implement, and maintain call flows, Studio scripts, IVR configurations, and Workforce Management schedules
• Monitor system performance and proactively identify opportunities for optimization and automation

Required Qualifications

• 2+ years hands-on experience with NICE CXOne, including Studio scripting and IVR development
• Solid experience with Microsoft Teams Voice and VoIP-based unified communication environments
• Proficiency in building or managing REST API integrations, especially with CRMs like Salesforce
• Demonstrated ability to own platform administration and evolution
• Experience working in cloud-first, distributed team environments